Eric Hind Personal Site - Resume and Skills

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Eric Hind

UX/A11Y Researcher

Ottawa, Canada

Fresh Eyes Consulting Canada

Email Eric about work or research opportunities

+1 613-796-3413

Full PDF Resume


Skills

UX Researcher

95%

Accessibility (WCAG2.x/AODA)

90%

Project Management (PMP)

80%

Quality Assurance Management

80%

UX Design and Prototyping

80%

Portfolio

User Experience and Accessibility Researcher
Adobe Portfolio - external site

Work Experience (recent)

HCL (Alphabet assignment)
March 2021 - Present Current

Evaluate Google Workspace applications for accessibility.  Provide heuristic evaluations of google applications for accessibility.

Jumping Elephants/Global Affairs Canada

Dec 2019 - May 2021

Create and provide heuristic evaluation for Global Affairs sites such as Canada and the World, Country Pages and Trade IA.  Run remote usability sessions with users and provide short and long term recommendations to improve usability.

UX Researcher / Applause
2015 - 2017, Sep 2019 - Nov 2020 

Usability subject matter expert. Provide usability and user interface design/testing recommendations to clients based on qualitative and quantitative assessments via remote unmoderated and moderated surveys.


Senior AODA & Quality Consultant / City of Ottawa
Jun 2018 - Sept 2019, Jan 2020 - Present

Assess SDLC intake processes for WCAG 2.x Accessibility, Load, Pentest, Usability, Functionality. Implement and assess COTS and internal application accessibility .


Technical Application Architect / OC Transpo
May 2017 - Aug 2018

Implement full software quality management system. Assess COTS application quality (functionality, load, usability).


Senior Quality and Process Consultant / Citizenship and Immigration Canada
Mar 2016 - April 2017

Assess software process related to quality and automation and recommend short term improvements against testing process for COTS Siebel (.net and web based) applications


Senior Accessibility Consultant / Bell Business Systems
Jan 2016 - Apr 2016, Jan 2017 - June 2017

Ensure projects are compliant to WCAG standards as required by Shared Service Canada for ETI (Email Transformation Initiative) suite of applications.

Technical Training (recent)

Web Developer Bootcamp
2020

Udemy: The Complete 2020 Web Development Bootcamp
Complete 2020 Web Development Bootcamp


Freedom Scientific
2019

JAWS Certified, 2019


NVDA
2019

NVDA 2019 Expert


Project Management Institute
2013

PMP Certification (PMI ID 0000000070364234)


 

Academics

Capella University - Advanced Graduate Study Recognition (Ph.D. Program)
2012-2017

Ph.D Program, Organizational Psychology (4.0 GPA)


Capella University - M.Sc. Organizational Psychology
2008 - 2011

Master Degree, Organizational Psychology (4.0 GPA)


Carleton University - B.Sc. Psychology (User Interface Design)
1991 - 1995

Bachelor Degree, User Interface Psychology (CURE Labs)